Refund and Returns Policy

Overview

Studio 39 like to look after their customers – therefore in the unlikely event you are unhappy about any products you have sent or received please read the following :-

Our refund and exchange policy lasts 30 days (for various products)

If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

We do not offer returns for any floral products (flowers)

If there are any problems with any products you have sent / received please let studio 39 know straight away so we can help rectify the situation.

To complete any exchanges or refunds we require a receipt or proof of purchase.

Please do not send your purchase back to Studio 39 – once you have contacted us, we will then sort the best way of collecting any goods that you aren’t happy with.

We will not refund or exchange any items that ….

Have any item not in its original condition, is damaged or missing parts for reasons not due to our error.
haven’t been sent to studio 39 to alert us there is a problem (within 3 days after delivery)

Additional non – returnable items

Gift cards

Refunds

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@studio39florist.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@studio39florist.co.uk.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Please note:- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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